📄️ Auto-Dispatch Overview
Auto-Dispatch is an optional add-on feature that automatically assigns work tickets to shuttle drivers based on a single configurable score combining ticket urgency (sequence, due date, label priority) and shuttle fit (proximity, workload), filtered by on-duty status and capabilities. When enabled, new unassigned tickets are dispatched to the optimal available shuttle, and the dispatch queue is re-evaluated whenever a shuttle completes a ticket or changes availability.
📄️ Shuttle Management
Shuttle profiles represent the yard drivers who receive and complete work tickets. Each shuttle has an on-duty status, capability tags, and a tracked position based on their last completed ticket.
📄️ Capabilities & Priority
Capabilities and label priorities give you fine-grained control over how the dispatch algorithm matches and prioritizes tickets.
📄️ Dispatch Algorithm
The dispatch algorithm picks the best shuttle for each waiting ticket by weighing how urgent the ticket is against how well each shuttle fits the job. This page explains the factors it considers and what you can tune.
📄️ Admin Settings
Admin users control the dispatch algorithm's behavior from the Dispatch Settings panel — a collapsible section at the top of the Dispatch screen (the Dispatch item in the main navigation). The same screen shows the Shuttles panel and the live Dispatch Queue below the settings. This panel includes the execution toggle and the configurable tuning parameters, and is visible to Admin users only.
📄️ Event Triggers
When auto-dispatch is enabled, the system automatically responds to activity lifecycle events — no manual intervention needed. This page explains what triggers a dispatch cycle and how the system reacts.